April 30, 2020, Kuala Lumpur – Volkswagen Passenger Cars Malaysia (VPCM), the official distributor for Volkswagen vehicles in Malaysia, has announced that all its service centres nationwide have adopted a ‘Safe Hands’ campaign, keeping customers’ and employees’ health in mind.
This new standard operating procedure extends across contactless vehicle acceptance, video walkthrough, sanitisation before and after repair, and cashless payments with e-invoicing during the contactless car pickup. Additionally, selected dealers will offer vehicle pick-up and drop-off arrangement.
Services will strictly be on appointment basis, so Volkswagen owners are advised to contact their respective service centres to make an appointment. Volkswagen owners and frontliners who had previously booked their appointments via the Welcome Back campaign will receive priority slots, depending on the availability.
“As we prepare to attend to the aftersales needs of our customers, we do this keeping in mind that social distancing is the new normal, and that hygiene and sanitisation is now an essential part of daily precautionary measures.
“I am pleased to say that our ‘Safe Hands’ SOP adheres to these new standards and will apply to all aspects of our business operations and not just at our service centres,” said its managing director Erik Winter in a statement.
Other safety precautions implemented at service centres include regular sanitisation of the premise and regular temperature screenings on all staff and customers.