April 30, 2020, Petaling Jaya – Cycle & Carriage Bintang Bhd (C&C) has mobilised its Mercedes Benz Star Mobile to bring its service to the doorstep of Mercedes-Benz passenger car owners in the Klang Valley.
The Star Mobile services include schedule maintenance service, wiper blade replacement, oil filter, air filter, combi filter and dust filter replacement, key battery replacement and car battery replacement.
“We introduced this first-of-its-kind service to the Malaysian market in 2018 on a trial basis. Now, with the Movement Control Order (MCO) and social distancing, the Mercedes-Star Mobile service provides customers peace-of-mind as they are able to remain within the safety and comfort of their homes, as our technicians care for their vehicle on-site while still observing all the safety and health precautions,” said its chief executive officer Wilfrid Foo in a statement.
The Mercedes-Benz Star Mobile, is designed to give customers the luxury of convenience and hassle-free maintenance service for their Mercedes-Benz vehicle. Customers within Klang Valley can schedule an appointment with Cycle & Carriage call centre to enjoy the Mercedes-Benz Star Mobile services.
It staffed with two qualified technicians and fully equipped with the Xentry Diagnosis system, special tools and technician hand tools to perform the stipulated maintenance jobs.
In compliance with the current health and safety requirements, all contact points in the vehicle are sanitised after every service and C&C conducts temperature checks on its technicians daily.
Along with added convenience and quality, customers are assured for greater transparency with cost estimates provided ahead of services including itemised cost for required parts and labout cost. This will allow the customer to make a more informed decision about the maintenance of their vehicle.
“We are continually learning and understanding each customer’s needs and preferences. We aim to be a trusted dealer partner by translating our insights into innovative services and experiences that enhance the overall customer journey.
The Mercedes-Benz Star Mobile is a shinning example of a premium service that delivers greater convenience and peace of mind when it comes to caring for our cutomers’ cherished Mercedes-Benz vehicles,” Foo said.
During the MCO period, the Star Mobile operates Monday to Friday, from 9:00am to 3:00pm and Saturday from 9:00am to 12:00pm, and doesnt operate on Sundays and public holidays.
To book an appointment, customers can call +603-78661100.